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Customer Services
Here you will find the answers to your questions about shopping this site, your order, payment options, how your orders are dispatched, and more. Simply select from the categories below for more information.
Cancelling Your OrderIf you wish to cancel your order you must do so by telephone or fax within 2 hours of the order being placed and you will be refunded in full. If the order has already been shipped then the above returns policy will apply. Orders can be cancelled quickly and easily as long as the order has not entered the shipping process by emailing us at info@crazyforhair.co.uk, calling us on 0113 273 1223 or by faxing us on 0113 273 1219. Cancellations must be made within 2 hours of the order being placed. If your order has been processed by the time of your cancellation, we cannot reverse the shipping; your order will have to be delivered to you and then you may return the unwanted product for a refund or exchange according to our Returns and Refunds Policy. Please note: Order cancellations made through voice messages left on the answering machine, will not be honoured. We must speak with you to ensure that the cancellation is valid. Tracking Your OrderWe will send you an email when your order ships including your tracking number and instructions for how to track your order online at your carrier's web site. You can track the status of your order online by following the link in your email. DeliveryWe use Royal Mail Recorded Delivery as our standard method of postage. All postage and shipping prices are free of charge to the UK only. 1st Class Royal Mail Delivery We also offer the option of Royal Mail Special Delivery at a cost of £8.00 per order. Returns – Faulty ItemsIf the items you receive are damaged or are not what you ordered, please contact us within 7 days for authorisation to return them to us. Once you have returned the products, we will refund the cost of your order including our delivery charge and your return postage costs. Please note this policy only applies to products purchased from www.crazyforhair.co.uk. Purchases made from stores and barrows are not eligible for exchange or refund.Returns Policy – Other ReasonIf you wish to return an item you have ordered for any other reason, you must contact us within 7 days. Providing you return the product to us unopened and in saleable condition, we will refund the cost of the item less a 10% admin charge. Please note this policy only applies to products purchased from www.crazyforhair.co.uk. Purchases made from stores and barrows are not eligible for exchange or refund.Methods of paymentAll our prices are displayed and charged in GB Pounds Sterling (GBP). By PayPal By Debit/Credit Card By Wire Transfer By Personal Cheque Fraudulent Orders I’m new. How do I order?All the items you see are available to buy online. Simply click on the item you wish to buy, select the size or colour required and click ’add to basket. You can then go back and add additional items to your shopping basket or ’checkout’. Please note you will need your credit, debit or charge card details, including the billing address (the address to where the card bills and statements are sent). Secure ShoppingShopping on Crazyforhair is easy, convenient, and more importantly secure. Here's why:
GuaranteeWe guarantee all of our Human Hair extensions are 100% selected Grade A real Human hair and tangle free for 90 days. We accept all returns for quality problems and will give you a full refund including postage. Contact UsCrazy for Hair LLP Tel: 0113 273 1223 I’m having trouble with my shopping cartThe most common resolution for this problem is to delete the cookies on your PC and try again. To do this please click on the ’Tools’ tab at the top of your Internet Browser, then select ’Internet Options’. On the first screen that pops up, select ’Delete Cookies’ then click ’OK’. You should then not experience any further shopping cart problems. Certain customers are having a problem whereby they place an item in their shopping basket, browse the website further and place another item in their basket, but when they return to their basket the first item has disappeared. If this is happening to you, it may be because you are using the ’back’ button on your browser, rather than the links in the website itself. Please try again using the ’continue shopping’ button on the basket page and then only click on links within the CRAZY FOR HAIR website. Do not use your ’back’ button, or any other button on your browser if you can help it. We use cookies to remember who you are, please make sure that you can accept cookies from us, for an explanation of cookies Click here. If these problems persist please Contact Us I get pop-up ads when visiting your siteCrazyforhair does not endorse any pop-up advertising that may appear during your visit to our site. If you do experience the presence of any pop-up windows this will be due either to another web site you may have open or spyware or adware running on your computer. We recommend if you notice such activity to use a software tool such as Microsoft Anti-Spyware to remove such unwanted software from your computer. Other Technical ProblemsIf you experience other technical problems whilst using our site, we recommend that before contacting Crazyforhair that you update your PC using the Windows Update tool to ensure that all the latest security and system updates are in place. You may also find that by upgrading to a reliable and secure web browser such as FireFox that you avoid many of the problems experienced with popup windows etc. If problems do persist, and they are issues which are not present on other sites, please contact us. To help us discover and resolve any issue you may be experiencing, please try to include as much detail as you can in your email explaining what you were doing at the time the problem occurred, and include the following information if available:
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